The present general conditions of sale are concluded between :

The company CARPETO SAS with a capital of 2 000 euros,

31, rue Lavoisier 35700 Rennes
RCS Rennes under the number 824 094 353

Hereinafter referred to as “CARPETO


Any natural person wishing to make a purchase via the brand’s website:

Hereinafter referred to as “the User

These general terms and conditions of sale define the rights and obligations of the parties in the context of distance selling on the Carpeto brand website. The order implies the irrevocable adhesion to the present general conditions of sale. These terms and conditions are subject to change. The general conditions applicable to the User are those in force on the at the date of placing the order by the User.

These terms and conditions apply exclusively to non-trading individuals. These terms and conditions apply to the exclusion of all other terms and conditions, including those applicable by distributors of CARPETO products.

The User declares:

– have the capacity to enter into this contract

– not to be a merchant

– not to make purchases of products with the intention of reselling them

Article 1 : Prices

The prices are indicated in euros including all taxes. They take into account the VAT applicable in France on the day of the order. The price of the products is the one applicable on the day of the order. Once the order is placed, the prices cannot be modified.

The prices indicated on the Site are guaranteed for the duration of the on-line publication and within the limits of available stocks. CARPETO reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rate applicable at the time the order is validated.

These prices do not include delivery costs, which are to be paid by the User, except under special conditions. The delivery costs are indicated to the consumer at the time of the order.

Article 2 : Order

Any order implies acceptance of the prices and products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below.

As soon as the order is registered, a confirmation email is sent to the User including a summary of the items ordered and the delivery address. This email confirms that the order has been taken into account and not that the product ordered is available.

The CARPETO company undertakes to honour orders received on the website only within the limits of available stocks of products. If the product is not available, CARPETO undertakes to inform the User. The User’s order will be automatically cancelled and the amount of the transaction, if any, will be refunded to the customer.

Article 3 : Delivery

The products purchased on the CARPETO website are only delivered in Metropolitan France and on specific estimate in other countries or for Overseas.

Outside France, CARPETO applies the DAP Incoterms.

The products are generally delivered by parcel post unless the customer makes a special request. This delivery is generally made within 4 to 10 working days following the order. When the parcel arrives at the parcel shop, the customer is informed by email or sms. He then has 9 days to get it back. The User is invited to regularly check his order status and to contact Carpeto’s Customer Service Department. It is specified to the User that for the deliveries in Relay Parcel, the time is understood except Sunday and Monday.

The User is invited to contact CARPETO’s customer service department (06 64 32 29 53) before placing an order to inform it of any particular delivery constraints (short delivery time, impossibility of going to a relay point, etc.).

In accordance with the legal provisions, in the event of failure by CARPETO to meet its delivery obligation on the date or at the end of the period indicated or, failing that, no later than thirty days after the conclusion of the contract, the User may terminate the contract by registered letter with acknowledgement of receipt or by a written document on another durable medium if, after having enjoined CARPETO to make the delivery or to provide the service within a reasonable additional period, the latter has not complied within this period.

In this case, if the User has received the product after its cancellation, CARPETO will refund the product and the outbound shipping costs, upon receipt of the product by CARPETO, complete and in its original condition, or upon provision of proof of shipment of the return by the User.

In this case, the refund of the product(s) will be made within 14 days of receipt of the product by CARPETO. Shipping costs will be refunded if the entire order is returned. Furthermore, CARPETO shall not be obliged to reimburse additional costs if the User has expressly chosen a more expensive delivery method than the standard or Relais Colis delivery method offered by CARPETO.

Article 4 : Payment

Payment is made either by credit card (Visa, MasterCard, Carte Bleue…) or by the PayPal system. In addition, in order to fight against fraud, CARPETO may request additional proof of payment when accepting the order.

Article 5 : Withdrawal

In accordance with the legal provisions in force, the User has a period of 14 days from the date of receipt of the products to exercise his right of withdrawal from the company CARPETO SAS, without having to justify his reasons or pay any penalties. The User can exercise his right of withdrawal by filling in the online contact form or by sending an email to the following

In case of exercising the right of withdrawal within the above-mentioned period, the price of the product(s) purchased will be refunded. In case of return of the product(s) in a Relais Colis, the User will not pay any fees for the return of the products. On the other hand, if the User chooses to return the product to CARPETO by mail, he/she will be responsible for the cost of returning the product. However, it is specified that the User may be reimbursed for said costs by making a request to CARPETO’s customer service department and providing the receipts corresponding to the return costs. The address of the return service is indicated at the bottom of the invoice received by the User.

The returned item must be suitable for a new commercialization, that is to say new, in its original state and complete (packaging and cover). In accordance with the legislation in force, the right of withdrawal cannot be exercised for personalized products.

Following the exercise of the right of withdrawal by the User or provision of proof of shipment of the return by the User, the refund of the product(s) will be made within 14 days from the date on which CARPETO customer service is informed of the User’s decision to withdraw. One-way shipping charges will be refunded if the entire order is returned. However, CARPETO is not obliged to reimburse additional costs if the User has expressly chosen a more expensive delivery method than the standard delivery method or Relais Colis offered.

The refund will be made using the same payment method as the one used by the User, unless the User expressly agrees when placing the order. No COD shipments will be accepted for any reason.

Article 6 : Legal Guarantees

The User benefits from the guarantee of hidden defects and conformity in accordance with the provisions of Articles 1641 to 1649 of the Civil Code and L221-15 of the Consumer Code.

Article L211-4 of the Consumer Code: “The seller is obliged to deliver goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery.

Article L211-5 of the Consumer Code (excerpt): “To be in conformity with the contract, the goods must be suitable for the use usually expected of similar goods, […] correspond to the description given by the seller, have the qualities that the seller has presented to the buyer […] and have the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling.

Article L211-12 of the Consumer Code: “The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good”.

Article 1641 of the Civil Code: “The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them.

Article 1648 paragraph 1 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Article 7 : Customer notification

CARPETO allows the User to give an opinion on a product. This notice will then appear on the product sheet of the product concerned.

The User wishing to give his opinion on one or more products must be recognized as a customer of the CARPETO brand in order to formulate and submit his opinion on a product. Moreover, only an adult is authorized to formulate a product notice.

In particular, notices will be excluded if their content is related to:

– To the order and its follow-up (delivery, exchanges, returns, refunds…) or to technical problems encountered on the site,

– Any question (partnership request, supplier contact…) not related to the product attributes,

– Anything that is contrary to public order and morality, as well as any term that could be interpreted as an insult or defamation against the author or any other person or entity,

– Any questioning of the safety of the products (these notices will be systematically handled by our customer service)

Therefore, CARPETO may freely maintain or delete a notice posted on its website and is under no obligation to publish the User’s notice or to compensate the User for the non-publication of a notice, the publication and maintenance of a notice being at the discretion of CARPETO.

The User expressly declares and accepts that the use of the customer review form in order to issue a review of a CARPETO brand product entails the transfer to CARPETO of the rights to reproduce, adapt and disclose this review on the CARPETO brand website or on any other freely chosen communication medium.

It is furthermore specified here that CARPETO reserves the right to disclose, in addition to the review as such formulated by the User, all the information provided and/or validated by the User when submitting the review.

When formulating and validating an opinion, the User may be asked to provide and/or validate certain personal data. It is specified here that the personal data collected will not be used for commercial purposes. The information collected is indeed necessary to allow CARPETO to guarantee the seriousness of the opinions formulated and to improve the services offered by CARPETO to its customers.

Finally, in accordance with the French Data Protection Act of January 6, 1978, the User has the right to access, rectify and object to personal data concerning him/her. It is enough to write to CARPETO, 31 rue Lavoiser 35700 RENNES, indicating his name, first name, e-mail address. In accordance with the regulations in force, this request must be signed and accompanied by a photocopy of a signed identity document and specify the address to which the reply must be sent. A reply will be sent within two months of receipt of the request.

Article 8: Promotional offers

Promotional offers can be made and usually include a Promo Code that must be indicated when ordering. These offers are systematically limited in time and an end date is generally indicated. These offers are reserved for individuals.

Article 9 : Responsibility

CARPETO shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of a computer virus. Furthermore, CARPETO shall not be held liable for any breach of its contractual obligations attributable either to the User, or to the unforeseeable and insurmountable act of a third party to the contract, or in the event of force majeure as commonly accepted by case law.

Article 10: Personal data and compliance with CNIL rules

CARPETO is concerned about the protection of personal data and is committed to ensuring the best level of protection for the User’s personal data in accordance with the French Data Protection Act.

Article 11: Intellectual Property

The entirety of this site is protected by French and international legislation on intellectual property. All trademarks, texts, comments, works, illustrations and images, whether visual or audio, reproduced on the are protected by copyright, trademark law, patent law, and image law for the entire world. As such, any reproduction or representation, in whole or in part, of the CARPETO brand site or of all or part of the elements found on this site is strictly forbidden.

The company names, trademarks and distinctive signs reproduced on the CARPETO brand site, belonging to the CARPETO company, are protected under trademark law. The reproduction or representation of all or part of the above-mentioned signs is strictly forbidden and must be subject to prior written authorization from the trademark owner.

The play mats developed by the CARPETO company are declared as Playmobil compatible, especially because the designs are made to scale, but the CARPETO company is not affiliated with this brand and does not claim it.

Article 12: Setting up links

Users who have a personal website and who wish to place a simple link on their site for personal use, linking directly to the homepage of the CARPETO brand site, must request authorization from CARPETO. Any other link whatsoever (in particular by using the technique of framing or in-line linking) is excluded.

Article 13: Applicable law – disputes

This contract is subject to French law. The language of this contract is French.

In the event of disputes arising from the interpretation, performance or termination of this Agreement, the Parties agree to give priority to seeking an amicable agreement.

In accordance with the European Regulation 524/2013, the company CARPETO SAS informs you of the existence of a European platform for the settlement of online disputes between e-traders and consumers:

In case of failure to reach an amicable agreement, the French courts will have exclusive jurisdiction.

Article 14: Additional information

Address to contact CARPETO Customer Service by mail:


31, rue Lavoisier

35700 RENNES (France)